• Insurance Policy Coverages
• About Genworth Seguros
• About ACE Seguros
• Accident or Theft Procedures
• Claims Procedures
• Frequently Asked Question
Back To Mexico Auto Insurance
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ACE Seguros Claims Call Center operates 24 hours a day, 365 days a year. Toll Free Number: 01-800-ACE-TOUR or direct 01-55-5480-0919 with bilingual Service |
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Atlas Seguros Claims Call Center operates 24 hours a day, 365 days a year. Toll Free Number: 01-800-001-8900 with bilingual Service |
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Genworth Seguros Claims Call Center operates 24 hours a day, 365 days a year. Toll Free Number: 01-800-019-6000 or direct 01-477-710-4781 with bilingual Service |
IMPORTANT
• In case of an ACCIDENT or if you need assistance please call toll free: 01 800 849 3917•
This number is toll free from a private phone, their might be some charges if you call from
a pay phone. (in Mexico only)
• It is MANDATORY to report any claims, before leaving Mexico, you must obtain a copy
of the adjuster’s report prior to leaving Mexico.
• Our toll free number is attended 24 hours/ 365 days by a bilingual claims cabin. They will
help you and give you step by step instructions on what to do in case of an accident or loss.
• At this cabin they will also help you if you need tourism information, towing service,
medical references, or travel assistance.
What to do in case o fan accident or loss?
1. Relax & Call the 800 number above,
2. Follow the instructions of the claims cabin carefully and step by step,
3. Call the police,
4. Exchange information with other driver (s)
5. Do NOT accept guilt,
6. Do not abandon the insured vehicle unless required to do so by reasons beyond control,
7. Do NOT offer or accept money to or from anyone,
8. Wait for the adjuster unless you where told otherwise by the staff in the claims cabin.
Thank you for choosing us as your insurance provider for your trips to Mexico.
Please don’t drink and drive and enjoy your visit in Mexico. |
